Frequently Asked Questions
UK orders are dispatched from the UK within 3 weeks from the date of order, unless made to order and a different lead time is mentioned on the product page.
Orders with multiple products will be shipped together, in one package.
In some cases we may be able to dispatch much sooner, and we will always do all we can to get your order to you as soon as possible. We design our products to be treasured for life, so we hope you will agree they are worth the wait!
You can expect your order to arrive in 2-3 days from the date of dispatch.
Orders with International delivery are dispatched direct from our studio in New Delhi, India within 3-5 working days, unless made to order as mentioned above. Once dispatched, your order should arrive in another 5-7 days.
If you are keen for your order to arrive by a certain date, please contact us on firstname.lastname@example.org before placing your order and we will do our best to help.
As soon you place your order you will receive a confirmation email. In case you can't see it in your inbox, please check your spam/junk folder.
Once your order has been dispatched you will receive an email with details of the shipping method and tracking number.
Most orders will need to be signed for, so please choose a delivery address where someone will be in to receive it. This could be your work address. If an incomplete address or phone number is provided we will contact you to ask for the full address/phone number. We are unable to schedule deliveries without a valid address and phone number, so if we do not get a reply after 2 attempts to reach you we will cancel the order and refund the full amount.
Deliveries will take place between Monday to Friday. If you are out at the time of delivery please look out for a door tag from the courier with details of how to reschedule or collect from a local depot. Deliveries will be attempted 3 times before they are returned to us.
We will not be responsible if the shipment goes missing due to the wrong address and you will be liable for extra charges that occur for address changes after your order has been dispatched. If after ordering you notice an error in your details please email email@example.com as soon as possible so it can be corrected prior to dispatch.
Of course. If you are ordering a present to be sent directly to a loved one, click 'Is this a gift?' in the cart to write a message for us to include in the package for the recipient.
We take pride in our presentation so you can be rest assured it will be sent with love and care. Please note we do not include printed invoices or have prices on our product tags.
Our gift cards can be redeemed against any purchase on safomasi.com in the currency that you purchased in. More than one gift card can be used towards a purchase.
We don't send out physical gift cards, you will receive an email with a code and instructions on how to redeem it at checkout that you can forward to the recipient or print out at home if you wish.
There are no additional processing fees.
When you sign up to our newsletter you will receive a welcome email with a discount code for 10% off your first order. You will need to confirm your subscription first, so please check your junk or spam folder and click on the link in the email to opt-in. if you have done this and still haven't received it please email firstname.lastname@example.org and we'll send it across as soon as we can.
We will not issue refunds for the discount amount after your order has been placed, so if you have not received your code please contact us before placing your order so we can help you.
Promo codes can only be used on full price items and are valid for one-time use upto 3 months from the date of issue. If you need any help at all, please get in touch on email@example.com.
Promo codes can only be used at checkout and cannot be applied retrospectively.
If you think it should be valid but are still having trouble using it, please contact us before placing your order so we can help you. We will not issue refunds for the discount amount after your order has been placed.
Shipping & Returns
Free Shipping for orders over £150
Standard Shipping: £4.95
Your order will be dispatched from the UK. If you order multiple items they will be sent together, in one package. We keep stock of some products in the UK, however please allow upto 3 weeks for your order to be dispatched as we may need to order it in from our studio in India. If this is the case it be sent to us first and then further dispatched to you from the UK. Some made to order items, such as rugs, have longer lead times which will be mentioned on the product page.
We will always do all we can to get your order to you as soon as possible. We design our products to be treasured for life, so we hope you will agree they are worth the wait!
Orders for fabric swatches and face masks only are sent by Royal Mail 1st class. All other products are sent tracked by one of our courier partners: Hermes, ParcelForce, Fedex, DHL, UPS, TNT, UK Mail or DPD and will need to be signed for. You can expect your order to arrive within 2-3 days of the date of dispatch.
If you are keen for your order to arrive by a certain date or if you have any questions about when a specific product will arrive, please get in touch on firstname.lastname@example.org before you place your order and we'll reply promptly and do our best to help.
Free Shipping for orders over £150*
Standard shipping: £15*
*Or equivalent in USD, AUD or EUR.
Orders for fabric swatches and face masks only are dispatched from the UK. All other products are dispatched direct from our studio in New Delhi, India.
Shipping prices do not include customs taxes or duties. It will be your responsibility as the receiver to pay any additional duties, taxes or custom fees that may be incurred to bring goods into your country.
Orders will be processed and dispatched within 3-5 working days, unless the product is made to order and a different lead time is mentioned on the product page. Orders for multiple products will be dispatched together, in one package.
Orders for fabric swatches only are sent by Royal Mail 1st class (no tracking available). All other orders are sent via a tracked service from one of our courier partners: FedEx, TNT, UPS or DHL.
Please allow 5-7 working days from the date of dispatch for your order to arrive. You can check your tracking number on the courier's website for details.
We ship to most countries, but if you can't see your country in the dropdown at checkout, please let us know and we'll see what we can do! Please note that we do not ship to India from this website. For delivery in India only please visit our Indian website: safomasi.co.in which can be accessed from the footer at the bottom of this page by clicking 'UK / Worldwide' and changing your location to 'India'.
If you have any questions please contact us on email@example.com
All orders with a delivery address outside the UK are International orders and will be dispatched direct from our studio in India.
You may be charged additional customs duties and taxes to import goods into your country. As the receiver of goods you are the importer of record and it will be your responsibility to pay any duties, taxes and customs clearance fees directly to the courier.
The courier may contact you prior to delivery to arrange payment before releasing your package, or they may send you an invoice later. We cannot predict or control what these may be as they vary from country to country, so we suggest you contact your local customs office beforehand for more information.
We are not able to offer a refund for goods that have been refused delivery due to non-payment of customs fees.
*Please note that all EU orders are subject to import VAT and duties.*
We really hope you are happy with your Safomasi purchase. If however, you are unhappy or if there is any problem at all please contact us on firstname.lastname@example.org as soon as possible so we can assist you.
We will offer a refund or exchange on any full price item, excluding fabric by the metre and products that are made to order, as long as they are returned in their original condition within 14 days of receipt.
Sale items or products purchased with a discount code other than the 10% newsletter code are final sale and not eligible for returns.
Unfortunately we are unable to reimburse shipping costs or any related fees, including those to return the product to Safomasi. We recommend that your obtain proof of postage to return your item(s) as we cannot accept responsibility for items lost in the post. As soon as your item(s) have been received and checked we will issue your refund.
Please note that minor differences in colour, printing and placement of the print are not considered defects, but are part of the intrinsic hand made and hand printed nature of our products and are what makes each piece special.
Products & Care
Most of our products are stitched in-house by our small team of tailors in the Safomasi studio in New Delhi, India.
Our fabric is hand screen printed by a family run workshop in the nearby city of Noida. Rugs are hand tufted and hand woven in Bhadohi, Uttar Pradesh. We work with local artisans in Delhi for specialist skills like hand quilting.
A special mention goes Maninder's grandmother (and friends) who made the to the fabric covered pom poms in the Pushkar Collection from their village on the outskirts of Panipat.
All our products are hand printed and hand made should be looked after with love. Please check the product label and Materials & Care tab on the product page for specific instructions.
If you are hand or machine washing products we recommend you use a non-biological detergent with no optical whiteners, bleaching agents or enzymes as these can cause colours to fade or become patchy.
All our fabrics are 100% natural and printed with water based inks. As with all natural fabrics, they may fade over time.
Our cushion covers are standard sizes and fillers are readily available to buy online and in local stores.
If you can't find the exact size or if you want to make sure the cushion looks plump, we recommend purchasing a size slightly bigger than the cover.
We don't supply our bean bags filled as we can't offer a competitive price with shipping, however polystyrene bean bag filler is readily available online on Amazon, in shops such as Dunelm or Argos, or local home stores in your country.
Bean filler can be bought virgin or recycled and can be revived over the years with an occasional top up of more filler. It can also be recycled, however an alternative is eco-friendly Biofoam beans which are not widely available but can be found online.
Regular size bean bags need approx. 10-11 cubic feet or 2-2.5 kg of bean filler.
Junior size bean bags need approx. 4-5 cubic feet or 1kg of bean filler.
Yes, where possible we're happy to custom make products for you. We can make all our rugs and many of our products in custom sizes. Depending on the product we can also customise the combination of prints, finishes and colours, although a minimum order may apply. Where customisation is possible the product page will show a 'customise' button. Click on this to send a message with your enquiry, read more on our bespoke page here, or email us on email@example.com.
Our screen printed fabrics are produced in small batches. The inks are mixed by hand so colours may vary slightly between batches and the swatch you receive may not be an exact match of fabric you order at a later date.
From time to time we change our base fabrics and the price per metre may change to reflect this. We always try and send up-to-date swatches on the latest base fabric, however if this is not possible (for example, if the design is low on stock or printed to order), we will send a swatch on previous fabric as a reference for the print, and a cutting of the new base fabric as reference for the fabric, and inform you of this prior to dispatch.
We occasionally retire designs and cannot guarantee that fabric swatches you receive will be available to order by the metre at a later date.
Fabric by the metre
All fabrics are shipped folded.
We endeavour to send fabric as one continuous length, however if this is not possible we will contact you to discuss the lengths available prior to shipping and confirming your order.
Repeat dimensions are approximate and may vary slightly due to the handprinted nature of our fabrics.
In the UK we are based in St. Albans, Hertfordshire. Our studio in India is located in New Delhi.
'Safomasi' is a mix of the first two letters of both of our names: Sarah Fotheringham and Maninder Singh. It's often misspelled as 'Sofamasi' - perhaps because we deal in soft furnishings for sofas!?
To shop for Safomasi with delivery in India only please visit our Indian website: safomasi.co.in which can be accessed from the footer at the bottom of this page by clicking 'UK / Worldwide' and changing your location to 'India'.
Jobs & Internships
No, we are a very small team and don't have any vacancies at the moment.
Unfortunately we are no longer able to take on students for work placements or graduation projects.
Terms & Conditions
This website is operated by Two Together Designs Ltd. (UK company number 11824459), a company registered in England and Wales, trading as 'Safomasi' with registered address: 16 Murton Court, Hillside Road, St. Albans, AL1 3QT, United Kingdom.
Throughout the site, the terms “we”, “us”, “our” and "Safomasi" refer to Two Together Designs Ltd. Two Together Designs Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Product prices include UK VAT.
International purchases do not include VAT or any other fees that you may incur to receive your order in your country, including duty or customs fees nor transaction charges that your bank may apply for making a payment in a currency different to your holding account.
We reserve the right to adjust prices or shipping amounts at any time without notice.
Accuracy of Descriptions
We endeavour to make sure all prices, descriptions and shipping times are up date, and will make all effort to correct them and inform you soon as possible in case of errors.
If you purchase the same products under two or more orders, we cannot guarantee that the products supplied will be from the same batch and be an exact match.
All measurements given are approximate.
All descriptions of products are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
Accuracy of Images
We have made every effort to display as accurately as possible the colours and images of products on this site, however colour representation varies from monitor to monitor and we cannot guarantee that your computer monitor's display of any colour will be accurate, so there may be a slight variation from what you see on screen to the actual product you receive.
Due to our large scale pattern repeats and the hand printed and hand made nature of our products, print variations may occur and the crop of the pattern will vary from product to product and may be slightly different to the image. These add to the characteristics of each product and is part of what makes every single Safomasi product special and unique.
We make every effort to ensure all products are in stock and up to date, but in the unlikely event that we do not have your chosen product we will contact you and offer either a refund, exchange or later delivery if possible.
Orders cancelled within 12 hours of being placed are entitled to a full refund. Please email firstname.lastname@example.org if you wish to cancel your order and we will issue the refund immediately. Please allow a few days for the refund to be reflected in your bank statement. Please note that after this 12 hour period we are unable to cancel orders for products that are made to order, nor orders that have already shipped.
We reserve the right to cancel an order in case of pricing or other technical errors. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Safomasi Mobile Message Service Terms and Conditions
Last updated: October 3, 2021
The Safomasi mobile message service (the "Service") is operated by Two Together Designs Ltd (“ Two Together Designs Ltd ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialling system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.), promotions, specials, and other marketing offers (e.g., cart reminders) from Safomasi via text messages through your wireless provider to the mobile number you provided. Message frequency varies.
Click the unsubscribe link in any text message to cancel at any time. You'll receive a one-time opt-out confirmation text message. For Service support or assistance, text HELP or email email@example.com .
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
This site and its content - all our services, images, text, design and graphics, logos are owned by Safomasi and are Copyright © 2021 Two Together Designs Ltd.
If you send any solicited or unsolicited feedback, comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments') you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Disclaimer of Warranties
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
Limitation of Liabilities
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Safomasi, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Safomasi and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Our Site is not intended for does not address anyone under the age of 18.
Last updated: 10 February 2021
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and Klaviyo.
Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising/marketing relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and other service providers as listed in the section below.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Email & SMS Marketing
Apple Pay: https://www.apple.com/legal/privacy/en-ww/
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site.
You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include: Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours. Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
_ab : Used in connection with access to admin.
_secure_session_id : Used in connection with navigation through a storefront.
cart : Used in connection with shopping cart.
cart_sig : Used in connection with checkout.
cart_ts : Used in connection with checkout.
checkout_token : Used in connection with checkout.
secret : Used in connection with checkout.
secure_customer_sig : Used in connection with customer login.
storefront_digest : Used in connection with customer login.
_shopify_u : Used to facilitate updating customer account information.
Reporting and Analytics
_tracking_consent : Tracking preferences.
_landing_page : Track landing pages
_orig_referrer : Track landing pages
_s : Shopify analytics.
_shopify_fs : Shopify analytics.
_shopify_s : Shopify analytics.
_shopify_sa_p : Shopify analytics relating to marketing & referrals.
_shopify_sa_t : Shopify analytics relating to marketing & referrals.
_shopify_y : Shopify analytics.
_y : Shopify analytics.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail on firstname.lastname@example.org or by mail using the details provided below:
Two Together Designs Ltd., 16 Murton Court, Hillside Road, St. Albans, AL1 3QT, United Kingdom
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/